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Quickly Diagnose And Solve Common Chromebook Issues With This Infographic

troubleshooerMy Chromebook keeps crashing! Applications are freezing up! Why won’t pages load?! 

Any of those frustrated snatches sound familiar? Hopefully not.

But, on the rare occasion that you, or someone you know,  is experiencing issues with their Chromebook, punt over a link to the ‘Generic Chrome OS Troubleshooter Chart’ by Ray Nolan.

His thorough flowchart walks through a series of basic questions until a probable cause or quick fix is identified. And while it can’t diagnose every issue that’s likely to crop up, it’s still a useful way to rule out the most common causes of complaint.

Next time your hear a Chromebook wheezing along with all the enthusiasm of an out of breath snail, see if it works for you!

‘Generic Chrome OS Troubleshooter Chart’ on Imgur

For help with network issues on Chrome OS, Windows, Mac and Linux give Google’s (very awesome) Connectivity app a whirl. 

  • jsebean

    Well I guess it’s good to have this…. even though I can honestly say that for the year I’ve had my chromebook, I’ve had zero issues. Rock solid :D

  • Dan B

    For real – I’ve literally never had an issue with my Samsung Chromebook. Had a friend who had the same model who had a plugin issue that caused Flash not to work, but it turned out he had both Flash plugins installed. Removed the one, restarted and boom. Fixed in a jiff.

  • Mitch

    Had great luck with my 1 year old Samsung chromebook until yesterday. At first it was the loss of curser on screen then the Chrome OS is missing or damaged message came up. I downloaded the OS recovery onto my laptop then saved to a 2 different thumb drives and got the unexpected error has occurred message is up now. Does anyone have any insight into what I can do to recover the OS?

  • rashad sims

    with mines i had my lil sis help me out i got an unexpected error in i couldnt get passed it at all just frustrating i got it last yr in all of a sudden its done it still works but couldnt get passed that

  • Julie Chiasson Bryant

    my facebook pics are loading very slow on my acer chromebook

    • Hi

      It’s not Acer’s fault. It’s the fault of people with whom you are competeing for bandwitdth vis a vis your wifri provider. I apologize for saying, “vis a vis”, but I am not taking it back, nor putting an accent grave over the a.

      You need to stop being so impatient, even if it requires a psychiatiric mediacation. You may require an anti-psychotic, but I prefer the tranquilizer lorizipam: safe and effective!. HOWEVER, if you can manage a course of cognitive//behavioral thereapy, if done by someone competent, which isn’t likely, read the books,

  • Kat Long

    help , my 2013 hp pavillion chrome book ,keeps freezing up and it is not the battery. I have also power washed it and set it back to factory. I have tried all the google stuff and it is still doing it .

    • Hi

      I know what the problem is, but you didn’t go to the proper place for help, so screw you. Also, NEVER “power wash” and NEVER “set it back to factory”. For a chromebook, neither crapfest is EVER the answer. If I weren’t so drunk and sleepy, I would direct you to the proper place for good answers; what’s YOUR excuse?

      • mesikaru

        Are you having us on or can you really offer direction to the ‘proper place’?

  • Sapphire Spring

    my camera won’t work how can I fix it without goin to a computer store?I am using a chromebook that was given to me by my school once they powerwashed it the camera stopped working. ideas?

    • Aaron Mays

      they problably diabled it

      • Aaron Mays

        sorry to say

  • fantasticalice

    The very 1st thing I would do is look at my settings. Go to your search engine and see if you are running more than one? I was running many at one time, I shop a lot online.

  • haileyFOBP!ATD98

    My chromebook won’t let me save or download pictures it just says download error and i have plenty of room to store them?

  • Anthony Tumiwa

    my CB often reboot itself not long after startup , but it is fine if i use it after a period of time, what is probably the cause?

    • firefox599

      it could be updating, mine does that and its a common thing

  • JoAnn Reed

    my screen brightness fades in and out

  • Hi

    I stopped reading after the first sentence, “My chromebook keeps crashing!” I’ve had a crhromebook for years and don’t think “crashing” is a thing, so I dismiss you all. Goodbye forever!

  • Angel

    when ever i log into my chromebook on one gmail account it goes black then goes to the home page and it does this over and over until it just logs me out it doesn’t do that when im browsing as a guest

    • ekalaivan

      I’m also experiencing this problem since yesterday.