A number of leading retailers have pulled the new HP Chromebook 11 from sale – barely one month after it launched.
The online stores of Amazon, Best Buy, Google and HP are no longer listing the item as available for sale. The former pair have also removed all information about the device from their websites.
In addition to halting online sales, Best Buy has also gone a step further by issuing a memo to its retail store managers instructing them to “stop selling” the device “effective immediately”.
So what gives?
Charger Overheating
“…customers should not use the original charger provided…”
In a statement issued by both companies they confirm that they are, indeed, “pausing sales” of the Chromebook 11 as a direct result of complaints about damage to chargers “due to overheating during use”.
While no formal course of action for existing owners has been given, the companies say that they are :
“…working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.”
HP and Google are recommending Chromebook 11 owners to not use the charger provided with their devices. As it uses micro-USB for charging anyway, owners should at least have plenty of phone chargers around to keep their Chromebooks chugging along safely.