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Google To Issue Free Replacement Chargers to HP Chromebook 11 Owners

The US charger being recalled.

The US charger model being recalled – model number MU15-N1052-AOOS

Google and HP have issued an official recall of the HP Chromebook 11 charger and will offer free replacements for affected users.

“Google has received nine reports of chargers overheating and melting during use.”

The official recall comes a month after the ‘flagship’ Chromebook 11 was pulled from store shelves due to charger issues. The recall affects an estimated 145,000 devices in the US according to the United States Consumer Product Safety Commission. The CPSC cites nine reports received by Google about the issue with one resulting in a “burn to a consumer”.

The recall affects all HP Chromebook 11 devices sold before 1 December 2013 that come with US, UK, EU, or Australian charger models as shown in the official FAQ from Google.

The CPSC says that HP Chromebook 11 owners should “contact Google for a free replacement charger” and urges users to stop using the faulty chargers immediately – a recommendation already made by Google and HP in a joint statement last month when the issue first came to light.

Google’s FAQ on the recall shows the new chargers as the same as those found on the Play Store for US and UK devices earlier this month.

Charger Replacement Form

More About the Recall from the CPSC

  • Steven

    Great, now will they put them back on the Google play store so I can buy one of these laptops? lol

    • Derrick

      This.

  • Beth

    I requested a replacement charger over three weeks ago and waited patiently until the Chromebook stopped working completely – wouldn’t turn on or charge at all. After contacting Google I was offered a replacement that would take around 7 days. I then waited 7 days – nothing arrived and no email from Google. When I contacted them again I was told they don’t have any in stock and have no estimate of when they’ll arrive. How long should this take?!?

    I wish I had never bought it..

    Hi Beth,

    It was a pleasure speaking with you over the phone today. I’m sorry to hear that you’ve been unable to charge and power on your HP Chromebook 11. Since you’ve gone through troubleshooting and narrowed the issue down to the device, I’ve processed a replacement HP Chromebook 11 with the information you provided:

    HP Chromebook 11 Serial number:
    Best Buy purchase date:

    You’ll be receiving an automatically generated confirmation email once your replacement HP Chromebook 11 is processed for shipping. I’ll be keeping your case open to ensure that you receive your replacement device. Feel free to reply to this email if you have any additional questions or concerns.

    Best regards,
    Jason W.
    The Chrome Ninja Team

    Hi,

    I haven’t received the confirmation email you mentioned. When should I expect that?
    Hi Beth,

    Thanks for getting back to me. I’ve looked into this for you and found that the HP Chromebook 11 is currently out of stock. Once additional devices are received, your replacement HP Chromebook 11 will be processed for shipping and you’ll receive your confirmation email with tracking information.

    I understand your urgency of having a replacement device as soon as possible and will continue to keep your case open; I definitely want to make sure you receive your replacement. Please let me know if you need anything else. I apologize for the inconvenience.

    Thanks again,

    Jason W.
    The Chrome Ninja Team
    When do you expect more stock??
    Hi Beth,

    While I don’t have an estimated time for when we’ll receive additional HP Chromebook 11 devices, I’d like to let you know that your shipment will be processed and sent out as soon as we receive them.

    Our shipment center is aware of the status of your order and is actively working towards getting more HP Chromebook 11 devices as quickly as possible. I appreciate your understanding.

    Thanks,

    Jason W.
    The Chrome Ninja Team